TRIUMPH CWP POLICIES & INQUIRIES

SHIPPING & RETURNS

All goods are F.O.B. Niagara Falls, New York, USA. Shipping charges will be billed separately to you. Any customs & duty charges (if applicable) will be added to your invoice at the time of billing and shipping.

Should you be required to return goods to us for any reason, please contact us for a Return Goods Authorization number (RGA #). No goods will be accepted without a RGA # and a form completed. Once we receive your return, it will be inspected to see if it qualifies for a refund or warranty-replacement.

We will accept returns within 30 days from the date of delivery to the customer’s site. All returns are subject to a 20% restocking fee. The customer is responsible for paying the freight charges involved in the returns process.

Exceptions may apply for unusual circumstances where additional terms may apply.

Please contact us to initiate your return.

WARRANTY

Our replacement parts are made to last and feature a 1-year limited manufacturer parts warranty for manufacturing defects and not for reasonable wear-and-tear.

For our Siemens Gear Motors, please note that in order for the motors to be covered under Siemens’ 1-year manufacturer warranty, dielectric gel must be used at the time of installation. You can buy the gel from us here. **Be advised that the 1-year warranty is for the total time that the motor leaves Siemens’ factory, is held by distributors, and/or is held at a car wash. It is not 1-year of running time. Please contact us with any questions prior to ordering.

FAQs

Please contact us to help you select the correct products for your wash. We offer technical advice on choosing the right product to fit the right application. Please know your equipment brand and the product model number when calling for assistance.

DEALER INQUIRIES

Please contact us to discuss your eligibility to become a “Certified TRIUMPH CWP Distributor”.